Last updated:
Zptwn handles vacuum travel-tumbler return requests through one written review so the ordered vessel, lid mechanism, every supplied seal or hardware piece, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Vacuum tumbler returns are assessed as complete sets. Every listed vessel, lid, button, guard, dial, cover, cap, hinge, pin, sip port, vent, gasket, valve, grip band, folding handle, base pad, spare seal or pin, protective sleeve, and care card must remain together in the supplied quantity. For vacuum travel-tumbler orders, support review may refer to usable capacity, vessel profile, double-wall body, mouth, lid mechanism, drinking opening, vent, gasket, valve, handle, spare pieces, unused condition, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective vacuum tumbler return must remain completely unused, unwashed, clean, and dry, with no contact with beverages, water, ice, food, soap, detergent, stains, odors, mineral deposits, heat, steam, chilling, microwave or dishwasher use, carbonation, pressure, dents, scratches, dropped impact, operated wet mechanisms, stretched seals, installed spare parts, or missing packaging. A customer may carefully unpack, count, visually inspect, and dry-operate the lid controls once without filling, washing, heating, chilling, drinking from, or carrying the vessel.
Repack an approved unused vacuum tumbler completely dry in its original protective sleeve and one sturdy outer carton. Protect the vessel from dents and coating abrasion; separate the lid so buttons, dial plates, covers, hinges, vents, threads, and sip ports cannot bear pressure; keep gaskets, valves, spare seals, pins, and other small pieces in their original pouch; and fold a handle only into its designed storage position. Do not sharply compress the double-wall body or apply adhesive directly to the finish, gasket, valve, or lid. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect the returned drinkware and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@zptwn.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Rapid Creek, NT 0810, Australia.
In the first email, identify the SKU and lid system and state whether the request concerns delivery damage, usable capacity, dimensions, vessel wall, mouth, thread, push button, guard slider, rotating dial, detent, sip port, cover, flip cap, vent, hinge, gasket, valve, grip band, folding handle, pivot, base pad, spare part, or a missing component. Clear photographs of visible transit damage or an incorrect unused set can assist review, but photographs are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available unused vacuum tumbler after the original complete set is approved for return. Capacity, vessel profile, lid control, opening, vent, handle, supplied spare parts, product net weight, price, and availability may differ and will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@zptwn.shop or +61 420 253 698. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).